Technical Support Specialist (Hybrid/Remote)

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Job Description

Technical Support

  • Assist users with basic technical questions and issues.
  • Support users who have sent their tokens to the wrong place by verifying their identity and preventing potential scams.
  • Make corrections or adjustments to the platform as needed

Training and knowledge development

  • Participate in training sessions conducted by the CEO to understand the specific technical requirements and support procedures.
  • Apply the knowledge gained from training to provide accurate and effective support.

Project Involvement

  • Engage with the projects on the platform, which are currently limited in number but expected to grow in the coming year.
  • Deicate approximately 20% of time to active project support, due to the current low volume of projects.

What are we looking for

Basic Coding Knowledge

  • Understanding of coding logic and principles
  • Ability to follow and apply technical support or customer service in a technical field.
  • Capacity to troubleshoot and resolve basic technical issues.

Technical Support Proficiency

  • Basic experience in providing technical support or customer service in a technical field
  • Capability to troubleshoot and resolve basic technical issues.

Attention to detail

  • Ensure accuracy in identity verification and issue resolution to prevent user errors and scams.
  • Record and report any discrepancies or issues encountered during support tasks

Communication Skills

  • Good verbal and written communication skills to effectively interact with users and team members.
  • Ability to document support procedures and user issues clearly

Preferred Experience

  • Junior developers or individuals starting their careers in coding and technical support.
  • Those with a general knowledge of coding and a willingness to learn and adapt to new technical requirements

Training and Onboarding

  • Attend initial and ongoing training sessions with CEO.
  • Record training sessions (with permission) to refer back to them for clarìication and guidance,
  • Actively participate in discussions and practical exercises during training to fully understand to support needs and procedures

Benefits and perks

  • Attractive salary: Upto 17,000,000 VND 
  • Working time: 8:00-24:00 from Monday to Sunday  (0h – 8h, 8h – 16h, 16h – 24h, 1 shift/day)
  • An opportunity to leverage bleeding-edge technology and industry-leading development practices
  • Close collaboration with leading projects in the space and huge demand projects
  • Flat structure
  • Self-management is appreciated
  • Psychological safety; Your ideas are always welcomed
  • Friendly, innovative, and supportive environment
  • Free dress code – Your choice to be confident and comfortable
  • 13th month salary, annual heath check, insurance under Vietnamese Labor Law, monthly teambuilding
  • BIC Health Insurance package.

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